Customer Service

We’re here to help and ensure your shopping experience is as smooth and enjoyable as possible. If you have any questions, concerns, or need assistance, our team is always ready to support you.

Phone:

+39 351 5049016
E-mail:

info@donpeppinu.it
WhatsApp Support:

+39 351 5049016

Open with Us

Our Shops

WhatsApp Support

Faq

Work with Us

Buy what you love now and pay later, without worrying about timing.

– No late fees or interest charges. With the “Pay in 3 installments” option, there are no additional fees for late payments, making the process even simpler.
– Widely available for all your favorite purchases. Enjoy the purchase protection provided by PayPal on eligible transactions for a safe and worry-free shopping experience.
– Available only on eligible purchases from €30 to €2,000.
– You must be at least 18 years old and reside in Italy.
– For more information, please refer to the informational leaflet and the terms and conditions on the website.

www.paypal.com

Bank or Postal Transfer

Bank or postal transfer — Processing time: 2–3 business days.

Account holder: FLAMINGO S.R.L

Account number: 00000104200285

Bank: UniCredit

IBAN: IT06A0200884481000104200285

BIC / SWIFT: UNCRITM1I35

Our Shops

Inside Don Peppinu’s Bottegas, you’ll find the Original Sicilian Gelato and, exclusively, the Marzapani pastry line – the authentic sweets of Nonna Lina.

Palermo

Via Maqueda, 459
+39 091 271 4387
lun-ven: 10:00–01:00
sabato: 10:00–02:00
domenica: 10:00–01:00

Catania – Marzapani Café

Via Etnea, 20
+39 389 788 5956
lun-dom: 09:00–02:00

Catania

via Etnea, 18
+39 389 788 5956
lun-dom: 09:00–02:00

Taormina

Corso Umberto, 46
+39 0942 260094
lun-gio: 10:00–01:00
ven-sab: 10:00–02:00
domenica: 10:00–01:00

Ortigia

via Giacomo Matteotti, 39
+39 0931 181 4337
lunedì: 10:00–01:00
martedì: 10:00–00:00
mercoledì: Aperto 24 ore su 24
giovedì: 00:00–01:00, 10:00–01:00
ven-sab: 10:00–02:00
domenica: 10:00–01:00

Marzamemi

Via Marzamemi, 61
+39 0931 156 7060
lun-ven: 10:00–01:00
sabato: 10:00–02:00
domenica: 10:00–01:00

Marina di Ragusa

Piazza Malta, 11
+39 0932 161 1298
lun-ven: 07:00–02:00
sabato: 07:00–03:00
domenica: 07:00–02:00

Marina di Modica

Corso Mediterraneo, 11
+39 379 238 1723
lun-ven: 08:00–02:00
sabato: 08:00–03:00
domenica: 08:00–02:00

Ragusa

Viale delle Americhe, 52
+39 388 738 4831
lun-dom: 10:00–21:00

Laboratorio Modica

C.da Addolorata Mola, 39
+39 351 5049016
Mon – Ven: 08:30 – 17:00
Sat: 08:30 – 13:00 Closed: Sunday

Frequently Asked Questions

Ingredients Book

You can view our complete Ingredients Book at the following link: Ingredients Book 2023.

How long does refrigerated shipping take?

Orders placed by Thursday are shipped the following Monday using refrigerated courier service.
Delivery times, calculated from the shipping date, range between 5 and 10 business days.
Place your order here: DIY Cannoli Kit – Don Peppinu.

How long does GLS shipping take?

Orders require 3–4 business days for preparation, plus an additional 3–4 business days for delivery.

Which couriers do you use?

Non-refrigerated orders (without ricotta) within Italy: we use the courier GLS.
Non-refrigerated orders (without ricotta) abroad: we rely on DHL.
Refrigerated orders (with ricotta) within Italy: we use the refrigerated courier STEF to ensure product freshness.

Which email can I write to?

You can contact us by writing to info@donpeppinu.it.

What number can I contact you at?

For any questions, call us at +39 351 504 9016.

Where are you located?

You can find all our addresses here: Don Peppinu Bottegas.

Which butter do you use?

We use only Normandy Butter, renowned for its exceptional quality and unique flavor.

What is Acasamia?

Acasamia is Don Peppinu’s new project, created for those who live far from Sicily but don’t want to give up the uniqueness of Italy’s No.1 Original Sicilian Gelato. Thanks to our gelato kits and included recipe booklet, you can prepare premium-quality gelato at home using Don Peppinu’s finest agricultural ingredients.

Why don’t you ship gelato anymore?

AWe’ve temporarily suspended gelato shipments as we search for couriers capable of ensuring frozen transport that meets our high quality standards and the expectations of our customers — who are always our top priority.

Does the deconstructed Panettone lose quality if not baked all together?

Without full baking, the dough may lose a bit of softness, but the fillings retain their full aromatic character. The candied fruit releases more intense citrus notes, and the sultanas preserve the essence of Marsala wine. While some texture is sacrificed in the dough, the flavors of the fillings are enhanced, offering a more authentic and expressive taste experience.

What’s the difference between sourdough and brewer’s yeast?

Powdered sourdough, often used in industrial mixes, needs a boost from brewer’s yeast to activate fermentation. However, it doesn’t offer the same quality as traditional sourdough. Brewer’s yeast, while fast and convenient, makes the final product less soft, speeds up drying, and results in a denser crumb. That’s why many so-called “artisan” panettoni often turn out dry and heavy compared to truly authentic ones.

Do you sell Cannoli to restaurants?

Absolutely! Contact us on WhatsApp at +39 351 504 9016 to discover our exclusive offers for restaurants and businesses.

What’s the difference between raw pistachio and Bronte pistachio?

While similar, Bronte pistachios stand out for their pure, unmistakable flavor. Raw pistachios, on the other hand, come from a blend of different origins and lack the distinct taste profile of Bronte’s unique variety.

Follow Don Peppinu on social media

Stay connected with Don Peppinu through our social channels:

I can’t see my Points from Don Peppinu gelaterias.

Points earned in our physical stores won’t appear on the website unless you’ve made an online purchase. Once you place an order on www.donpeppinu.it, your in-store points will automatically sync with your account.
Until then, you can check your points balance on the receipt issued in-store.
Please note: the 10% discount is valid only in-store, while online points accumulate toward progressive discounts.
Full details available here: Don Peppinu Club.

Gluten-Free

All our gelato is gluten-free. We also offer gluten-free cones, brioche, and cannoli. Please always inform our staff at the counter, so we can activate our dedicated protocol to ensure food safety.

Sugar-Free

We created the AZZERO line for those looking for a product with: