Terms and Conditions of Service
By registering on donpeppinu.it and using the services offered, the User accepts the following General Terms and Conditions. These Terms may be amended at any time; the applicable Terms are those in effect at the time an order is placed. Before using the donpeppinu.it website, the User is required to carefully read the Terms and to provide consent for the processing of their personal data by reviewing our privacy policy at the following link: privacy policy.
1. Site Ownership
The website, its content, and services are the property of Flamingo SRL, with registered office at C.Da Addolorata Mola no. 39, 97015 Modica (RG), VAT number 01550130882, certified email (PEC): flamingo1960@pec.it. The software used on the site is owned by the Owner and is protected by international copyright laws.
The Site and all its contents may not be reproduced, distributed, sold, transferred, or modified, even partially, without formal written authorization. Other products, services, or company names mentioned may be trademarks of their respective owners. The Owner reserves the right to modify, at its sole discretion and at any time—including after the User’s registration—the graphical interface of the Site, its content, and any other aspect related to its functionality. In such cases, the Owner will provide the User with any necessary instructions on how to use the updated features of the Site.
The Site may contain links to third-party websites not managed by the Owner, provided for reference only. The Owner is not responsible for the content of such external websites and makes no guarantees, disclaiming any liability in connection with them. Accessing such sites is at the User’s own risk. Reproducing, modifying, duplicating, copying, distributing, selling, or otherwise exploiting the Site for commercial purposes—as well as improper uses including acts of hacking or similar practices—is strictly prohibited.
Downloading or printing a copy of the materials contained on the Site is permitted solely for personal, non-commercial use. Unauthorized use of the Site and its content constitutes a violation of applicable intellectual property laws. The User agrees to retain all trademark and copyright notices included in any downloaded or printed materials. The use of such materials on any other website is strictly forbidden.
The Site and all its contents may not be reproduced, distributed, sold, transferred, or modified, even partially, without formal written authorization. Other products, services, or company names mentioned may be trademarks of their respective owners. The Owner reserves the right to modify, at its sole discretion and at any time—including after the User’s registration—the graphical interface of the Site, its content, and any other aspect related to its functionality. In such cases, the Owner will provide the User with any necessary instructions on how to use the updated features of the Site.
The Site may contain links to third-party websites not managed by the Owner, provided for reference only. The Owner is not responsible for the content of such external websites and makes no guarantees, disclaiming any liability in connection with them. Accessing such sites is at the User’s own risk. Reproducing, modifying, duplicating, copying, distributing, selling, or otherwise exploiting the Site for commercial purposes—as well as improper uses including acts of hacking or similar practices—is strictly prohibited.
Downloading or printing a copy of the materials contained on the Site is permitted solely for personal, non-commercial use. Unauthorized use of the Site and its content constitutes a violation of applicable intellectual property laws. The User agrees to retain all trademark and copyright notices included in any downloaded or printed materials. The use of such materials on any other website is strictly forbidden.
2. Purchase of Products through the Website
The Products offered are described in detail on their respective product pages. Some errors, inaccuracies, or slight differences between the information published on the Site and the actual product may occur. It is also specified that any images of the Products are for illustrative purposes only and do not constitute a contractual element.
Purchases through the Site are allowed only for Consumer Users. The User must be of legal age and have the legal capacity to act, necessary to use the site, accept these Terms and Conditions, and assume any responsibility arising from the use of the site. The registered User is required to provide only their personal data and guarantees that it is truthful, accurate, and up to date. The User acknowledges responsibility for any use of the site by themselves or anyone using their personal data. If orders include any alcoholic beverages, the User will be required to provide proof of age upon receipt or delivery of the Order.
Purchases through the Site are allowed only for Consumer Users. The User must be of legal age and have the legal capacity to act, necessary to use the site, accept these Terms and Conditions, and assume any responsibility arising from the use of the site. The registered User is required to provide only their personal data and guarantees that it is truthful, accurate, and up to date. The User acknowledges responsibility for any use of the site by themselves or anyone using their personal data. If orders include any alcoholic beverages, the User will be required to provide proof of age upon receipt or delivery of the Order.
3. Product Offer, Contract Proposal, and Contract Formalization
The offer of products through the donpeppinu.it website constitutes an invitation to make an offer, and the order submitted by the User represents a formal purchase contract proposal, subject to acceptance by the Owner, who reserves the sole and absolute right to accept or reject the User’s order without the User being able to raise any objections for any reason or title.
The sales contract is considered concluded upon acceptance of the User’s proposal by the Owner. Acceptance is formalized by sending an order confirmation to the email address provided by the User and/or by displaying an order confirmation page on the Site.
In both cases, the order date, User’s details, product characteristics and price, any additional charges and taxes, as well as delivery address, timing, and any delivery fees must be clearly indicated.
If the product is unavailable, the Owner will inform the User of the new delivery terms and will explicitly request the User’s confirmation before proceeding with the order.
The sales contract is considered concluded upon acceptance of the User’s proposal by the Owner. Acceptance is formalized by sending an order confirmation to the email address provided by the User and/or by displaying an order confirmation page on the Site.
In both cases, the order date, User’s details, product characteristics and price, any additional charges and taxes, as well as delivery address, timing, and any delivery fees must be clearly indicated.
If the product is unavailable, the Owner will inform the User of the new delivery terms and will explicitly request the User’s confirmation before proceeding with the order.
4. Right of Withdrawal
Pursuant to Articles 52 et seq. of the Italian Consumer Code (Legislative Decree No. 206/2005), the right of withdrawal does not apply in the cases provided for under Article 59 of the same decree, including, but not limited to:
- perishable food products or goods liable to deteriorate or expire rapidly;
- sealed food products which are not suitable for return for reasons of health protection or hygiene once opened;
- products made or packaged to the customer’s specifications or clearly personalised.
For products that are not readily available on the market and are manufactured or procured specifically to meet the customer’s request, including, by way of example and without limitation, tin boxes and similar items, the right of withdrawal is excluded. Such products are sourced exclusively for the relevant order and cannot be returned, except in the event that the product is defective or non-compliant.
For all other products, where the right of withdrawal is applicable under the relevant legislation, the customer may exercise such right within the time limits and in accordance with the procedures established by law. You can easily submit a withdrawal request on the “Withdrawal request for an order” page by CLICKING HERE.
Damaged, Defective or Incorrect Product
If the product received:
- has been damaged during transport;
- does not correspond to the order placed;
- shows evident defects or is not fit for consumption,
the customer may request a refund or replacement by contacting us within 48 hours of delivery.
To initiate the refund or replacement procedure, the customer must send an email to info@donpeppinu.it including the following information:
- a description of the issue encountered;
- photographs of the damaged or non-compliant product;
- the order number and purchase details.
Refund Procedure
If the request is approved, the refund will be processed within 3–4 business days using the same payment method used for the original purchase. Alternatively, the customer may choose a replacement product, subject to availability, or receive a voucher of equivalent value.
- In the event of a damaged product, we may require the item to be returned at our expense or request that it be disposed of in accordance with the instructions provided by our Customer Service department.
- Refund requests submitted more than 48 hours after delivery will not be accepted.
For assistance, please contact us at info@donpeppinu.it or call +39 351 5049016.
5. Warranty Exclusion
The donpeppinu.it website is provided “as is” and “as available.” The Owner makes no express or implied warranties regarding the Site, nor does it guarantee that the Site will meet the Users’ needs or that it will be uninterrupted, error-free, or free of viruses or bugs.
The Owner will strive to ensure that the Site is available 24 (twenty-four) hours a day without interruption; however, the Owner cannot be held liable if, for any reason, the Site is inaccessible at any time or for any period. The Owner is not responsible for unforeseen failures and/or service interruptions caused, by way of example but not limited to, technical problems with machinery, servers, routers, telephone lines, or networks owned by the Owner or third parties selected to provide services; or force majeure events such as accidents, fires, explosions, strikes, lockouts, earthquakes, disasters, floods, riots, and other events that are difficult or impossible to foresee. In such cases, access to the Site may be temporarily suspended without prior notice.
The Owner will strive to ensure that the Site is available 24 (twenty-four) hours a day without interruption; however, the Owner cannot be held liable if, for any reason, the Site is inaccessible at any time or for any period. The Owner is not responsible for unforeseen failures and/or service interruptions caused, by way of example but not limited to, technical problems with machinery, servers, routers, telephone lines, or networks owned by the Owner or third parties selected to provide services; or force majeure events such as accidents, fires, explosions, strikes, lockouts, earthquakes, disasters, floods, riots, and other events that are difficult or impossible to foresee. In such cases, access to the Site may be temporarily suspended without prior notice.
6. Limitation of Liability
The Owner of the donpeppinu.it website cannot be held liable to the User, except in cases of willful misconduct or gross negligence, for disruptions or malfunctions related to the use of the telecommunication network beyond its control or that of its suppliers, nor for any damages, losses, or costs incurred by the User due to the failure to perform services for reasons not attributable to the Owner.
Furthermore, the Owner assumes no responsibility for any fraudulent or unlawful use by third parties of payment methods such as credit cards, PayPal, Stripe, etc.
Furthermore, the Owner assumes no responsibility for any fraudulent or unlawful use by third parties of payment methods such as credit cards, PayPal, Stripe, etc.
7. Force Majeure Events
The Owner of the website shall not be held liable for any failure or delay in fulfilling its obligations (such as order processing and/or product delivery) due to circumstances beyond the Owner’s reasonable control, caused by force majeure events.
Nevertheless, the Owner commits to taking all reasonable actions within its power to find solutions that allow the proper fulfillment of its duties despite the presence and/or persistence of such causes.
Nevertheless, the Owner commits to taking all reasonable actions within its power to find solutions that allow the proper fulfillment of its duties despite the presence and/or persistence of such causes.
8. Jurisdiction
These Terms and Conditions are governed by Italian law. Any disputes arising from their application, execution, or interpretation shall be subject to the exclusive jurisdiction of the courts of Ragusa.
9. Online Dispute Resolution
As an alternative to judicial resolution, consumers may submit their complaints via the Online Dispute Resolution Platform (European ODR Platform) for out-of-court settlement (Article 14, paragraph 1 of EU Regulation 524/2013). For more information or to submit a complaint and initiate alternative dispute resolution procedures related to this contract, please use the following link: https://ec.europa.eu/odr. The Owner’s email address to be provided to the Platform is the certified email: flamingo1960@pec.it.
Our company received, during the year 2020, grants, subsidies, benefits, contributions, or aid, in cash or in kind, provided by public administrations and entities referred to in Article 2-bis of Legislative Decree no. 33 of 2013, published on the RNA National Register of State Aid – Transparency section: www.rna.gov.it.
Modica (RG), 25/04/2020
Our company received, during the year 2020, grants, subsidies, benefits, contributions, or aid, in cash or in kind, provided by public administrations and entities referred to in Article 2-bis of Legislative Decree no. 33 of 2013, published on the RNA National Register of State Aid – Transparency section: www.rna.gov.it.
Modica (RG), 25/04/2020
